Where are you located?
We are located in Joondalup, Perth, Australia.
Where do you post?
Fun Start for Kids ships Australia wide. Unfortunately we cannot deliver to PO Boxes with the flat rate shipping, only with normal shipping costs. If you provide us with a PO Box address with the flat rate shipping option, we will ask you for a street address. Remember, this may hold up postage as we wait for your reply.
What currency is used on the site?
All items are listed in $AUD.
What are your payment options?
For your convenience, payment is available using credit, debit card or Paypal account with our secure shopping cart. Australian customers can also pay via direct bank deposit. Perth pick up customers can also pay with cash. (We do not store or pass on any personal information or payment details.)
Bank Deposit takes approximately 3 business days to clear, after which your order will be posted. (currently not available.)
Paypal echecks take approximately 4 business days to clear, after which your order will be posted.
What if I don't have a Paypal account?
You don't need a paypal account to pay via Paypal. At checkout select the Paypal option. Once on the Paypal payment page, simply select the option "Pay With Credit Card or Debit Card Option" You DO NOT need to sign up for an account with them.
Once you have completed the shopping cart, you will receive an order creation email and will be taken to the Paypal payment page. Once your Paypal payment has been processed, we will send you an order confirmation email. If you do not receive this confirmation email, your payment has not gone through and your order has not been confirmed.
What if my credit card is declined?
There are many reasons why your credit card receives a declined notification. Please refer to Paypal's help centre or your card issuer if this occurs. We recommend using another card if possible to secure your order.
Don't recognise the charge?
Currently on Paypal, a purchase from us will show up as M.Mijat on your account.
When do I receive my receipt for my Bank Transfer payment?
Once your payment has cleared, we will confirm your order and send you a receipt.
When do you post?
We post multiple times a week so your order is usually dispatched within the next 1-2 business days. At holiday times, this may vary but we will let you know here and via the web site's front page.
How much is postage?
Please see the Postage page for details.
How do I know my order has been shipped?
We will send you an email notification when you're item is on it's way to you. Please check your spam folder if this email has not been received.
What if my order is taking a long time to arrive?
Please contact us if your order is taking over the standard time to arrive and we will endeavour to chase it up for you. If your order has been sent via Fastway couriers, we can provide you with a tracking number that you can enter on their website www.Fastway.com.au. This also allows you to submit an online enquiry to them directly to speed up the enquiry process. If your item has had multiple attempted deliveries and is sent back to us, we cannot be held responsible for the postage costs to resend it to you.
Can I pick up my order?
Important: Please be aware that available pick-up times will vary as we do not have a retail store front. If no correspondence is received within 24 hours of creating a cash pick up order, we will cancel the order and return the items to stock.
Please also note that as we are not a retail store, we cannot cater to look before you buy except through product parties. If you would like to see any of the range prior to purchasing we would love to hold a pop up shop for you and a group of friends at a time convenient for you.
Please also note that pick up of orders will not always be available due to holidays.
What if I want to send my purchase as a gift?
If you are purchasing an item as a gift, please let us know at checkout. We will then send a shipping receipt. A shipping receipt does not display any prices but still acts as a proof of purchase. If the recipient wishes to return or exchange the gift, he/she must include the shipping receipt with the items returned. We generally do not gift wrap, but it never hurts to ask!
How do I cancel an order?
If you decide to cancel your order, please email us ASAP. If the order has not been shipped yet, we can do an immediate cancellation and refund. However, if the order has already been shipped it must be handled as a normal return with no refund in delivery costs (see below).
What is your returns policy?
Fun Start for Kids is proud to stand behind every item that you buy.
For change of mind purchases, please return the item within 10 days of receiving it for a prompt refund of the purchase price. Simply email us first to let us know you will be returning an item. Please note that any item that is returned must be in its original condition and securely packaged for posting. You must also include your customer receipt as proof of purchase. If it was a gift, please include your shipping receipt and we will work out the rest. If a gift item is returned for a refund, please specify who receives the refund via email. Return delivery costs will only be refunded if the item received is a result of our error.
For faulty goods, please email us. You may be asked to supply photos of the product so we can identify the fault to speed up the process. We may require you to post the item back to us to determine a fault.
We cannot be held responsible for damages incurred during shipping. We do not issue refunds or replacements where typing errors have occurred while entering your address or personal information into Paypal and as a result your package has been sent to the wrong address or lost.
What if I want a large number of an item and you don't have the stock level?
Any item shown online will be in stock unless otherwise specified. We endeavour to keep good stock levels but occasionally the quanitity you require will not be available. Please enquire if you are after a larger quantity of a specific item. We are happy to try to organise special orders if we are able. This is not available on sale items.
How do I contact you with enquiries?